| Terms and Conditions |
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Welcome to the Reiki Living Company’s website, by using this facility you are indicating that you accept the terms and conditions of use and placement of an order indicates your acceptance of these terms and conditions Product Imagery Reiki Living Company has made every effort to display goods and jewellery as accurately as possible. Most products have been described with sizes/lengths and accurate colour options. However, we are aware that colours and images vary slightly according to the monitor they are viewed on. Paying For Ordered Items Reiki Living Company accepts most credit and debit cards, including Visa, MasterCard, Switch and Delta. We operate a sophisticated on-line processing system via Protx, one of the world's largest credit card processing companies. If you are shopping outside the UK, your credit card company will automatically convert the transaction to your local currency. Shipping and Handling Postage and packing is added at the ordering stage. Cheques and postal orders are also accepted. Simply send us your order in writing, with a cheque or postal order for the goods + postage, made payable to: Reiki Living Company, at the following address, Reiki Living Company, PO Box 5133, Bridgnorth, Shropshire, WV16 9BA, United Kingdom. The Reiki Living Company cannot guarantee the sale and delivery of our exclusive range of holistic giftware to your particular country or location is permissible. Please be fully aware of your own geographic import restrictions. Delivery Schedule The Reiki Living Company only hold a limited amount of stock, as the emphasis is hand made giftware, which is made or finished to order, on request of the customers wishes. The Reiki Living Company will endeavour to dispatch all goods to the customer as soon as possible, but please allow 28 working days from us receiving your order. Reiki Living Company do not dispatch orders to PO Boxes under any circumstances. If you are resident in the UK or Ireland and have not received your goods within 28 days of placing an order, please contact us immediately on This email address is being protected from spam bots, you need Javascript enabled to view it All overseas orders please allow up to 28 days for delivery. Replacement of missing parcels is at the discretion Reiki Living Company. Damaged Goods If your product is damaged in transit, please contact us This email address is being protected from spam bots, you need Javascript enabled to view it and return the product to us at: Reiki Living Company, PO Box 5133, Bridgnorth, Shropshire, WV16 9BA, United Kingdom. We will replace the item free of charge and take your case up with the Delivery Company. Please ensure you include your order reference number and phone contact details in your email. Guarantee The Company operates a 28-day No Quibble Guarantee from the date of dispatch. If you are outside that time limit, subject to items being returned in mint condition, you will be offered a full refund. Postage and packing is not refunded on returned items. Reaching Us By E-mail : This email address is being protected from spam bots, you need Javascript enabled to view it By Phone : +44(0) 1746 716 129, UK Office hours 9am-5pm. By Post : Reiki Living Company, PO Box 5133, Bridgnorth, Shropshire, WV16 9BA, United Kingdom. Name & Registered Office: Privacy Policy Reiki Living Company is committed to protecting your privacy. To this end, we do not sell, loan, or rent any identifiable information regarding our customers to any third party. Our company policy is consistent with and abides by the UK Data Protection Acts 1984 and 1998. The following is a summary of the various ways we treat the information you provide us with. Reiki Living Company will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. We use the following information essentially to tailor/personalise your shopping time by using your purchases/details to help us with product selection/plotting fashions. We aim to achieve a timely and personal approach in any communications with you. We consistently monitor customer traffic patterns and site usage to aid development and progression of the on-line shop. We require contact details (phone/e-mail), so we can contact you if there are any problems with your order or to respond to any queries. We may share non-personal summary info regarding our customers/sales/traffic etc. with partners or other third parties, but we do not share any information at the individual customer level. Returns Policy Reiki Living Company endeavours to supply the highest quality goods and service and operates a simple returns policy. We offer a 28-Day "No Quibble Guarantee". If any item is not to your liking, simply return it to us at: Reiki Living Company, PO Box 5133, Bridgnorth, Shropshire, WV16 9BA, United Kingdom. If you are outside that time limit, subject to items being returned in mint condition, you will be offered a full refund. When returning goods, it will speed up the process enormously if you remember to include your name/address, and where possible, your order number. Any items returned should not have been used or worn. Please send items back via recorded delivery for your own proof of delivery, as the company cannot take responsibility for items lost in transit. This postage cost is not reimbursed. Once we receive the goods, we will then refund your card. Refunds after 28 days from the date of dispatch are at the discretion of Reiki Living Company. By placing an order, you agree to the terms above. Your statutory rights are not affected. Copyright legislation All materials including design layout, photographs, illustrations, images, artwork, written texts and scripts that are part of the Reiki Living company’s website are legally protected by copyright. Disclaimer The general information given within the literature of this website is for the persons that have an interest in Reiki. The Reiki Living Company cannot make any guarantees of medical or spiritual qualities of the giftware on offer on this web site. The products on offer on this web site, are not meant to replace the advise and professional services of the medical fraternity or qualified therapists, who should always be informed and consulted for any condition requiring professional support or help. OVERSEAS ORDERS ARE PLACED AT THE CUSTOMERS RISK REIKI LIVING COMPANY WILL NOT ACCEPT RESPONSIBILITY FOR OVERSEAS ORDERS LOST IN TRANSIT. |